Utilities Collection

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Jennie Nixon, Superintendent

Sherri Hintz, Customer Service Manager

To better serve our customers, we are remodeling.  Utilities Collection has te

The City of Lancaster owns and operates 5 utility systems, Lancaster Municipal Gas, Division of Water, Division of Water Pollution Control (sewer), Sanitation and Storm Water to serve customers in the Lancaster area.

Billing & Receiving

The Utilities Collection Office is responsible for billing and receiving payments for the Gas, Water, Water Pollution Control, Sanitation and Storm Water services provided. Timely account collections are a means of efficiently collecting the revenues for operating the Utilities.

Effective January 1, 2017 our policy for Terminations for Non-payment will change.  Click here for the new policy.
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